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We very much enjoyed our stay in Ojochal. The property and amenities were wonderful and it was in a great location to access Sierpe for excursions. The check in process was stressful though as entry into the community requires a QR code and it was not working. This issue was remedied within a few hours and the host was responsive but our first night’s plans were significantly affected nonetheless.
Response:
Thank you so much, Michael, for the kind review and for highlighting the wonderful property, amenities, and ideal location for your Sierpe excursions — we're so glad Ojochal Escape delivered such an enjoyable stay overall! We sincerely apologize for the stressful check-in experience with the community gate QR code — we completely understand how disruptive that must have been, especially on your very first night. While the gate access system is managed directly by the community's HOA and is outside of our control, we want you to know that we take these situations very seriously. We have since followed up with the HOA to let them know of the issue to offer our help in any way to prevent it from happening to anyone else. We truly regret that your first night's plans were affected and we are sorry we couldn't resolve it faster. Our goal is always a 5-star seamless experience from the very first moment of arrival and we hope to have the opportunity to welcome you back and deliver just that. Thank you for choosing Osa Property Management / Costa Rica Las Villas — we'd love to welcome you back, whether it's to Ojochal Escape again or to any of our 70+ properties across Costa Rica!