We had a wonderful stay at this beautiful villa! The home was exactly as pictured, clean, comfortable, and the views were incredible. The host was also very responsive and helpful throughout our stay.
We did have two minor pool issues. The waterfall stopped working, and after I reached out and we confirmed it wasn’t a timer issue, the host arranged for it to be fixed the following day. On our last night, the pool lights didn’t come on. By the time we noticed, it was already dark, and I didn’t want to bother the host that late. It was a little disappointing since the pool was such a beautiful highlight of the property.
Aside from those small issues, everything was wonderful. We absolutely loved the villa and would happily stay here again!
Response:
Thank you so much, Cynthia, for the wonderful 5-star review! We're so thrilled to hear that El Rey de Portalón delivered such a beautiful experience — exactly as pictured, clean, comfortable, and with those incredible views is everything we strive for with every guest. We sincerely apologize for the minor pool issues during your stay — we always want every feature of the property to be working perfectly throughout the entire visit. We're glad our team was responsive in arranging a fix for the waterfall the following day, and please never hesitate to reach out to us at any hour — we are always happy to help! We want you to know that as a result of your feedback, our pool technician and engineer have since fully repaired and resolved both issues, so future guests will be able to enjoy the pool lights and waterfall in all their glory. We truly appreciate you bringing these details to our attention and we're so glad that overall you absolutely loved the villa and would happily stay again! Thank you for choosing Osa Property Management / Costa Rica Las Villas — we'd love to welcome you back, whether it's to El Rey de Portalón again or to any of our 85+ properties across Costa Rica! Contact us to take advantage of our Repeat Renter Discount!